Frequently Asked Questions

Everything you need to know about your Arkray shopping experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start a request.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our cuts vary between slim and oversized fits.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Klarna and Afterpay.

Are your materials sustainably sourced?

At Arkray, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.

Can I change or cancel my order after it's placed?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our support team.